Market Reports

Telsyte's 2002 Industry Profile:

Value Added Services

This report has describes the following value-added services that are available in the Australian market place.

Managed CPE;
Data Centre Hosting;
Web Hosting;
Managed e-Commerce / e-Business / m-Commerce Solutions;
Managed Firewall;
Managed Encryption;
IPSec VPNs;
Secure SSL;
Anti-Virus Scanning;
Managed LANs;
Managed Storage Solutions;
Network Design; and
Network Implementation.

Information presented in this report is the result of analysis of in-depth interviews with telecommunications carrier and service provider executives. This report is not sponsored by service providers or carriers, and hence provides an independent assessment of the Australian telecommunications service market as of October 2002.

In addition to that categories covered in this report, Telsyte has measured a range of additional value-added services that can be incorporated into a customised report. These categories include:

Facility Management;
Managed Desktop;
Managed Servers;
Managed Printers;
Managed IT Infrastructure (including Mainframes);
Managed IT/Voice Customer Care (Help Desks);
Application Software Management;
Application Software Hosting (ASP);
Managed Enterprise Voice Solutions (PSTN, mobile and/or packet voice);
Managed Call Centres (Contact Centres);
Equipment Maintenance services;
Business Resumption / Disaster Recovery services;
Consultancy services; and
Any other value-added services.

Section	Description	Page
	Contents	2
	Tables	2
	Figures	3
	Report License	4
1	Introduction and Methodology	5
1.1	Report Contents	5
1.2	Telsyte's Primary Research Database	7
1.3	Methodology	10
2	Managed CPE Services	12
3	Data Centre Hosting Services	16
4	Web Hosting Services	20
5	Managed e-Commerce / e-Business / m-Commerce Solutions	24
6	Managed Firewall Services	29
7	Managed Encryption Services	34
8	Managed IPSec VPN Services	37
9	Managed Secure SSL Services	41
10	Managed Anti-Virus Scanning Services	44
11	Managed LAN Services	47
12	Managed Storage Services	50
13	Network Design Services	54
14	Network Implementation Services	57

Tables

Table	Page
Table 1. - Availability of Managed CPE Services	12
Table 2. - Summary: Availability of Managed CPE Services	15
Table 3. - Availability of Data Centre Hosting Services	16
Table 4. - Summary: Availability of Data Centre Hosting Services	19
Table 5. - Availability of Web Hosting Services	20
Table 6. - Summary: Availability of Web Hosting Services	23
Table 7. - Availability of Managed e-Commerce / e-Business / m-Commerce Solutions	24
Table 8. - Summary: Availability of Managed e-Commerce / e-Business / m-Commerce Solutions	28
Table 9. - Availability of Managed Firewall Services	29
Table 10. - Summary: Availability of Managed Firewall Services	33
Table 11. - Availability of Managed Encryption Services	34
Table 12. - Summary: Availability of Managed Encryption Services	36
Table 13. - Availability of Managed IPSec VPN Services	37
Table 14. - Summary: Availability of Managed IPSec VPN Services	40
Table 15. - Availability of Managed Secure SSL Services	41
Table 16. - Summary: Availability of Secure SSL Services	43
Table 17. - Availability of Managed Anti-Virus Scanning Services	44
Table 18. - Summary: Availability of Managed Anti-Virus Scanning Services	46
Table 19. - Availability of Managed LAN Services	47
Table 20. - Summary: Availability of Managed LAN Services	49
Table 21. - Availability of Managed Storage Services	50
Table 22. - Summary: Availability of Managed Storage Services	53
Table 23. - Availability of Network Design Services	54
Table 24. - Summary: Availability of Network Design Services	56
Table 25. - Availability of Network Implementation Services	57
Table 26. - Summary: Availability of Network Implementation Services	60

Figures

Figures	Page
Figure 1. - Availability of Managed CPE Services	15
Figure 2. - Availability of Data Centre Hosting Services	19
Figure 3. - Availability of Web Hosting Services	23
Figure 4. - Availability of Managed e-Commerce / e-Business / m-Commerce Solutions	27
Figure 5. - Availability of Managed Firewall Services	32
Figure 6. - Availability of Managed Encryption Services	35
Figure 7. - Availability of Managed IPSec VPN Services	40
Figure 8. - Availability of Secure SSL Services	42
Figure 9. - Availability of Managed Anti-Virus Scanning Services	46
Figure 10. - Availability of Managed LAN Services	48
Figure 11. - Availability of Managed Storage Services	53
Figure 12. - Availability of Network Design Services	55
Figure 13. - Availability of Network Implementation Services	59

Report Pricing

All reports are delivered in password protected Adobe PDF format. Reports are Print and Search enabled.

Reports will be licensed to the subscribing company.

The subscriber will not be permitted to disclose the report to any additional third parties, and must ensure that any person within the subscriber company's organisation who has access to the content of this report abides by the requirements of this Confidentiality undertaking.

Report Description	Report Cost	GST	Total
The October 2002 Edition: Australian Value-Added Services	$2,500.00	$250.00	$2750.00

Additional Report Options

A hard copy version of this report is available for $2,000 (ex-GST).
We're happy to provide a customised report with bite-sized chunks (report sub-sections) targeting your specific needs.
Our extensive databases allow us to provide a customised market research report that is tailored to meet your precise requirements.

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