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The 2002 Edition of Telsyte's Buyers Guide: Australian Managed IP Remote Access Services

This report provides detailed service information for the Australian Managed IP Remote Access services. It includes a comparison of 20 Managed IP Remote Access service providers in the following areas:

Overview: The Australian Managed IP Remote Access Market
Managed IP Remote Access Service Trends
Service Providers: The Australian Managed IP Remote Access Market
Managed IP Remote Access Service Structure

Remote Access User Verification and Policy Management
IP Tunnelling
Defining Remote Access
Australian Managed IP Remote Access Service Management Capabilities

Service Coverage: Domestic
Service Coverage: International
Target Customer
Tariff Structure
Backbone Network Platform
Customer Premise Equipment (CPE)/Client Software
Access Technologies

Australian Service Providers: Managed IP Remote Access Technologies
Considerations for Internet Access
Defining IP VPNs
Encapsulation
Tunnelling
Encryption / IPSec
Internet Issues

Managed IP Remote Access Service Level Agreements
Availability of Web-based Reporting

Section	Description	Page
	Contents	2
	Tables	2
	Figures	3
	Report License	4
1	Introduction and Methodology	5
1.1	Report Contents	5
1.2	Telsyte's Primary Research Database	7
1.3	Methodology	10
2	Overview: The Australian Managed IP Remote Access Market	12
2.1	Managed IP Remote Access Service Trends	14
3	Service Providers: The Australian Managed IP Remote Access Market	17
4	Managed IP Remote Access Service Structure	20
4.1	Remote Access User Verification and Policy Management	21
4.2	IP Tunnelling	23
4.3	Defining Remote Access	23
4.4	Australian Managed IP Remote Access Service Management Capabilities	25
5	Service Coverage: Domestic	33
6	Service Coverage: International	37
7	Target Customer	41
8	Tariff Structure	43
8.1	Overview of Tariff Structure	43
8.2	Availability of Usage-based Tariffs	46
9	Backbone Network Platform	48
10	Customer Premise Equipment (CPE)/Client Software	49
11	Access Technologies	51
11.1	Australian Service Providers: Managed IP Remote Access Technologies	51
11.2	Considerations for Internet Access	53
11.2.1	Defining IP VPNs	54
11.2.2	Encapsulation	55
11.2.3	Tunnelling	55
11.2.4	IPSec	57
11.2.5	SSL	59
11.2.6	Internet Issues	59
12	Managed IP Remote Access Service Level Agreements	61
13	Availability of Web-based Reporting	67

Tables

Table	Page
Table 1. — Australian Managed IP Remote Access Providers	17
Table 2. — Additional Managed IP Remote Access Services	19
Table 3. — Australian Managed IP Remote Access Services: Management Capabilities	25
Table 4. — Remote Access: Service Management Options	27
Table 5. — Australian Managed IP Remote Access Services	33
Table 6. — International Coverage for Managed IP Remote Access Services	37
Table 7. — Methodology for Providing International Access	38
Table 8. — International Access: Percentage of Traffic Emanating Outside of Australia	39
Table 9. — Australian Managed IP Remote Access Target Customer	41
Table 10. — Managed IP Remote Access Tariff Components	43
Table 11. — Summary of Managed IP Remote Access Tariff Components	44
Table 12. — Availability of Usage-based Tariffs: Australian Remote Access Managed IP Services	46
Table 13. — Use of Vendor Equipment in Australian Managed IP Remote Access Networks	48
Table 14. — Use of Customer Premise Equipment (CPE)/Software in Australian Managed IP Remote Access Networks	49
Table 15. — Technologies Used for Connection to Managed IP Remote Access Networks	51
Table 16. — SLA Overview: Managed IP Remote Access Services	61
Table 17. — SLA for Service Availability: Managed IP Remote Access Services	62
Table 18. — SLA for Installation: Managed IP Remote Access Services	64
Table 19. — SLA Rebate Methodology: Managed IP Remote Access Services	64
Table 20. — SLA Differentiators: Managed IP Remote Access Services	65
Table 21. — The Availability of Web-based Reporting for Managed IP Remote Access Services	67

Figures

Figures	Page
Figure 1. — Conceptual Overview of a Virtual Private Network (VPN)	22
Figure 2. — Conceptual Overview: Remote Access Connectivity Options	24
Figure 3. — Remote Access Management Options	27
Figure 4. — Access Management	29
Figure 5. — Management Options: User Authentication	30
Figure 6. — Management Options: User Authorisation	31
Figure 7. — Management Options: Administration	31
Figure 8. — Managed IP Remote Access Points of Presence: By Service Provider	35
Figure 9. — Managed IP Remote Access Service Availability by Geography: July 2001	35
Figure 10. — Methodology for Providing International Access	39
Figure 11. — Australian Managed IP Remote Access Target Customer	42
Figure 12. — Availability of Usage-based Tariffs: Australian Remote Access Managed IP Services	47
Figure 13. — Use of Customer Premise Equipment/Client software in Australian Managed IP Remote Access Networks	50
Figure 14. — Access Technologies Used for Managed IP Remote Access Services	52
Figure 15. — Conceptual Overview of Virtual Private Networks	53
Figure 16. — Availability of Managed IP Remote Access SLAs	62
Figure 17. — Availability of Web-Based Reporting for Managed IP Remote Access Services	69
Figure 18. — Web-based Monitoring for Managed IP Remote Access Services	70
Figure 19. — Network Parameters Measured in Web-based Managed IP Remote Access Reports	70

Report Pricing

All reports are delivered in password protected Adobe PDF format. Reports are Print and Search enabled.

Reports will be licensed to the subscribing company.

The subscriber will not be permitted to disclose the report to any additional third parties, and must ensure that any person within the subscriber company's organisation who has access to the content of this report abides by the requirements of this Confidentiality undertaking.

Report Description	Report Cost	GST	Total
The 2002 Edition of Telsyte's Industry Profile: Managed IP Remote Access Services	$2,500.00	$250.00	$2,750.00

Additional Report Options

A hard copy version of this report is available for $1,500 (ex-GST).
We're happy to provide a customised report with bite-sized chunks (report sub-sections) tailored to meet your specific needs.
We also have a Managed IP Remote Access Industry Profile, which includes a wide range of demographic, market share and revenue information.
Our database allows us to provide customised analysis that is tailored to meet your specific needs.

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