RPA market set to reach $870 million by 2020

Traditional people-centric processes increasingly being automated

SYDNEY, AUSTRALIA – Australian and New Zealand organisations are ramping up investment in robotic process automation (RPA) according to a new study from emerging technology analyst firm Telsyte.

The Telsyte ANZ Robotic Process Automation Study 2017 found the ANZ RPA market will grow strongly with a CAGR of 45 per cent from 2016 to 2020.  The market is set to grow from $216 million in 2017 to $870 million by 2020.

RPA has many uses across industries with large customer support and request processing requirements, including insurance, banking, telecommunications and government. Finance and insurance operations are expected to be the fastest adopters of RPA in the short term.

Telsyte’s RPA maturity model classifies the organisation’s stage of RPA adoption – from not using RPA, to a mature, established use of RPA in the organisation. It shows most organisations are still at the basic stages of adoption.

RPA is now being used or investigated by 6 out of 10 ANZ organisations surveyed by Telsyte (businesses greater than 20 employees). Already 12 per cent are in production with a RPA strategy in place.

However, 38 per cent of organisations with more than 500 employees have active RPA programs already, showing automation is becoming a cornerstone of many business transformation strategies.

RPA maturity within Australian and New Zealand organisations

Source: Telsyte ANZ Robotic Process Automation Study 2017

Telsyte’s research investigated the role and impact of RPA, including:

  • Business roles most impacted
  • Existing BPO maturity and its impact on RPA adoption
  • Industry sector uptake forecast
  • Operations most expected to benefit from RPA
  • Assessment of procurement models
  • DYI and procurement preferences
  • Investment drivers and barriers

Telsyte Managing Director, Foad Fadaghi, says the business case for RPA is clear, but IT and business leaders need to look to partners that can understand their business problems and to improve efficiencies while generating a competitive advantage.

“RPA is not simply about cost cutting, it can drive innovation and change the way organisation’s conduct their business altogether” Telsyte Managing Director, Foad Fadaghi, says.

“A proof-of-concept is important for organisations to first understand the nature of processes that can be best solved through RPA, before progressing to an enterprise-wide strategy,” Fadaghi says.

“Equally important is to use of pilot programs to understand the change management requirements before a further roll out.”

Telsyte recommends organisations assess the processes to be automated by their level of complexity. Complexity has a positive correlation with automation costs and targeting lower-complexity processes initially can result in better initial returns.

Telsyte research shows 57 per cent of enterprises prefer to engage with an IT service provider for RPA solutions.

For further information on licensing the study or media enquiries contact:

Rodney Gedda
Senior Analyst
+61 2 9235 5891
Twitter: @rodneygedda
Email: rgedda@telsyte.com.au

Telsyte’s emerging enterprise technology research program provides leading insights into the technologies and services that are re-defining how Australian organisations, including the public sector, manage operations and innovate with new products and services.

In preparing this study, Telsyte used:

  • An online survey of a representative sample of CIOs and IT decision makers in Australia and New Zealand with 302 respondents completed in September 2016.
  • The research was conducted among businesses with more than 20 employees.
  • Interviews conducted with executives from software vendors, system integrators, hardware and big data software providers, as well as their channel partners.
  • On-going monitoring of local and global market and vendor trends.

About Telsyte
Telsyte delivers strategic insights and advisory services to businesses that are producing, or are impacted by, disruptive technologies. Telsyte publishes studies into emerging consumer and business markets and provides custom research and advisory services. Telsyte is an independent business unit of DXC.technology. www.telsyte.com.au

The material in this article is copyright protected and not intended to be altered, copied, distributed or used for any commercial or non-commercial purpose, except for news reporting, comment, criticism, teaching and scholarship.

IoT@Home market set to soar with more than 300 million devices in Australian homes by 2021

Market set to near $5Bn by 2021 as the smart home devices go mainstream

SYDNEY, AUSTRALIA – Tuesday May 9, 2017 Australian households are in the middle of an Internet of Things (IoT) at home revolution with more than 40 per cent of Australian households now having at least one IoT@Home device, up from 29 per cent in the previous year, according to emerging technology research firm Telsyte.

IoT devices are smart Internet connected devices and appliances that allow consumers to control, monitor and enhance their lifestyles, typically via mobile apps.

Telsyte estimates that the average Australian household in 2017 has 13.7 Internet connected devices with this number set to balloon to 30.7 by 2021, with 14.0 of these being IoT@Home device.

By 2021, in total, Australian households are expected to have 311 million connected devices, of which nearly half of these are expected to be new IoT@Home devices.

Telsyte’s extensive IoT@Home taxonomy includes detailed analysis of smart energy, smart security and smart lifestyle products, and the installation and services that underpin them.

Telsyte estimates that the collective value of the IoT@Home market in Australia will be $4.7bn by 2021, a sharp rise from the $377M in 2016

Telsyte believes intelligent features that use cloud-based machine learning to provide lifestyle benefits which go beyond self-monitoring and user initiated outcomes will be the key to attracting and maintaining customers. For example this might be a voice activated hub that understands a regular behavior and automatically prompts the user without being pre-programmed to give an alert.

According to Telsyte research, despite the expected rapid adoption, barriers such as concerns around cyber security and privacy will still need to be overcome. Half of Australians indicate they are concerned about security when “everything will be connected to the Internet in the future”, according to Telsyte’s survey.

IoT@Home is also expected to be a new battleground for telecommunications companies, retailers, energy suppliers, insurance companies and category specialists all seeking to differentiate themselves in price competitive industries, against the backdrop of widespread rollout of nbn services, fierce online retail competition and rapid digitisation of consumer lifestyles.

“The Internet of things at home will touch many industries as businesses use smart automation to create new products and services for their customers” Telsyte managing director Foad Fadaghi says.

"The challenge will be to take households on the automation journey while handling privacy, security and upfront costs concerns" Fadaghi says.

For further information on the report or media enquiries contact:

Foad Fadaghi
Managing Director
Tel: +61 2 9235 5851
Email: ffadaghi@telsyte.com.au

Telsyte’s Australian Internet of Things @ Home Market Study 2017 is a comprehensive 98 page study which provides subscribers with:

  • Market sizing and forecasts of the Australian IoT@Home market by detailed segments including services and installation revenues
  • Insights into consumer attitudes and technology adoption trends
  • Analysis of vendor strategies and key growth segments
  • IoT@Home user profiles, including early adopters, those on the verge of adopting and those not yet to be interested.
  • Analysis of the IoT@Home ecosystem competitors including SWOT analysis
  • Analysis of retail and online channels and their importance to IoT@Home products
  • Insights into where consumers begin with IoT@Home journey and key market drivers expected to drive rapid adoption in different segments.

In preparing this study, Telsyte used:

  • Interviews conducted with executives from service providers, network operators, manufacturers and channel partners of IoT@Home products and services.
  • An online survey of a representative sample of Australians 16+ years of age conducted with 1,060 respondents in November 2016.
  • An online survey of a representative sample of Australians 16+ years of age conducted with 1,032 respondents in April 2017.
  • Financial reports released by service providers and manufacturers.
  • On-going monitoring of local and global market and vendor trends.

About Telsyte
Telsyte delivers strategic insights and advisory services to businesses that are producing, or are impacted by, disruptive technologies. Telsyte publishes studies into emerging consumer and business markets and provides custom research and advisory services. Telsyte is an independent business unit of DXC.Technology. www.telsyte.com.au

The material in this article is copyright protected and not intended to be altered, copied, distributed or used for any commercial or non-commercial purpose, except for news reporting, comment, criticism, teaching and scholarship.

 

 

 

 

 

 

nbn becoming more important in competitive mobile services market

1 in 4 considering nbn services from their primary mobile service provider

SYDNEY, AUSTRALIA – Australia’s telecommunications market is getting substantially more competitive leading up to a once in a generation churn opportunity with the arrival of nbn into metropolitan areas, according to a new study by emerging technology analyst firm Telsyte.

The Telsyte Australian Mobile Services Market Study 2017 found the mobile services market is heating up with 15 per cent of subscribers switching providers in 2016, up from 11 per cent in 2015.

Mobile is becoming a critical competitive factor for the fixed line market. A quarter of Australians are willing to consider getting nbn broadband from their primary mobile service provider even if they are not providing non-nbn fixed services today (providers like Vodafone, Amaysim, Kogan Mobile, ALDIMobile, etc.).

According to Telsyte’s survey of consumers, mobile carriers collectively rate higher than brands such as Google, Facebook or Apple in terms of potential to become nbn service providers. The nbn is a huge opportunity for mobile only carriers to expand their services in the coming years. More than 10 per cent of mobile and fixed broadband subscribers bundle their services already, and Telsyte believes this trend to continue to grow.

The Australian mobile services market continues to favour month-to-month plans, reaching 53 per cent at the end of December 2016 despite higher smartphone prices and more competitive contract plans. This lack of commitment to long term contracts is paving the way for more flexible fixed line broadband packages which could include pay by the month and pre-paid offerings.

MVNO growth accelerating as consumer hunt for better deals

MVNOs (Mobile Virtual network Operators) which currently have around 10 per cent share of subscriptions were responsible for a quarter of the net additional subscribers during H2, driven by competitive pricing and flexible non-contract plans. Telsyte found the market added more than 600,000 SIOs (Services in operation) in the six months to the end of December 2016, with 33.2 million SIOs in total.

“Carrier plans to use second SIMs to improve the bottom line has yet to really taken off,” Telsyte Senior Analyst, Alvin Lee says.

Less than 10 per cent of mobile phone users purchased second SIMs in 2016, as more Australians become comfortable tethering their devices to their smartphone with a larger data plan.

According to Telsyte’s research, the average smartphone data allowance increased by more than 40 per cent in 2016 while data usage grew by more than 60 per cent over the same period.

“More than 75 per cent of Australian smartphone users streamed music, video or both to their smartphones during 2016 and average data utilisation rate increased to around two thirds of the plan’s allowance,” Lee says.

Telsyte’s study found mobile international roaming is still not economical for all Australians, with only around one quarter of travellers activating roaming on their existing mobile services when abroad.

With many Australians travelling during the winter months, 1 in 3 will still choose to purchase a SIM on arrival, despite the lower prices and changes to roaming policies from Australian carriers.

Additionally, 18 per cent purchase a prepaid travel SIM, and the rest rely on public WIFI or go off grid (see below chart).

For further information on the report or media enquiries contact:

Alvin Lee
Senior Analyst
Tel: +61 2 9235 5890
Email: alee@telsyte.com.au

Foad Fadaghi
Managing Director
Tel: +61 2 9235 5851
Email: ffadaghi@telsyte.com.au

Telsyte’s Australian Mobile Services Market Study 2017 is a comprehensive study which provides subscribers with:

  • Market sizing and forecasts of the Australian mobile services market
  • Analysis of current offerings in the market
  • Carrier performance and review
  • End-user trends and strategic discussions
  • Mobile services market KPI

In preparing this study, Telsyte used:

  • Interviews conducted with executives from service providers, mobile operators, content providers and channel partners.
  • An online survey of a representative sample of Australians 16+ years of age conducted with 1,060 respondents in November 2016.
  • Financial reports released by service providers.
  • On-going monitoring of local and global market and vendor trends.

About Telsyte

Telsyte delivers strategic insights and advisory services to businesses that are producing, or are impacted by, disruptive technologies. Telsyte publishes studies into emerging consumer and business markets and provides custom research and advisory services. Telsyte is an independent business unit of DXC.technology. www.telsyte.com.au

The material in this article is copyright protected and not intended to be altered, copied, distributed or used for any commercial or non-commercial purpose, except for news reporting, comment, criticism, teaching and scholarship.

Big data surges as Australian organisations increase spending in 2017

Big Data budgets now rival CRM software

SYDNEY, AUSTRALIA – Australian enterprises are boosting their big data analytics capability by investing more in tools and services to transform business processes and create new products and services, according to new research from emerging technology analyst firm Telsyte.

Now in its third edition, the Telsyte Australian Big Data & Analytics Market Study 2017 reveals the demand for high volume data processing and real-time intelligence is growing strongly as organisations struggle to keep up with an explosion of data.

Telsyte’s maturity model which classifies the market into the maturity levels of static, active, tactical, strategic, dynamic and optimised, found that most (63%) enterprises are at a low maturity level. However, the rate of organisations with “strategic” to “optimised” Big Data maturity has risen sharply during the past two years.

Budgets are increasing with 83 per cent of Australian CIOs planning to invest more on big data in 2017, including hardware, software and services.

Intention to use big data analytics are high across a range of applications, including: financial modelling; customer interaction; security and fraud detection; retail sales and e-commerce; and IoT and machine-to-machine infrastructure.

Around a third of CIOs are looking to use big data analytics for sales and marketing applications, making it in the top three of line of business use cases. However, uptake is still lagging with only 15 per cent of marketing departments having implemented big data analytics.

Big data analytics now firmly on the software agenda

Big data and associated analytics is now in the same league as CRM and marketing automation for share of software budget, indicating its strategic relevance across a growing number of data sources, not just traditional databases.

Some 30 per cent of enterprises are using or planning to use big data for predictive analytics, indicating a strong requirement for these use cases.

Furthermore, big data analytics is now in top five of enterprises applications managed by third-party service providers indicating a lack of in-house capability to process large data sets.

Telsyte research shows more than half of Australian CIOs predict a five or more fold increase in the number of connected devices in their enterprise within the next five years. And a lack of a big data strategy is a blocker for IoT adoption in one in four organisations.

“Just collecting and processing data is half the story. Australian business leaders must use real-time analytics to gain business value from data and transform their decision making from reactive to proactive,” Telsyte Senior Analyst, Rodney Gedda, says.

The main benefits CIOs are looking to derive from a big data and analytics strategy are better productivity, improved decision making and better product and service development which is now the number one business priority for Australian IT leaders.

Telsyte research investigated the main barriers to the adoption of big data among Australian enterprises and factors like software costs, lack of in-house skills and IT infrastructure requirements are holding back broader adoption in Australia.

Telsyte research shows big data processing is already the number one use-case for high-performance computing and analytics and reporting is in the top five.

Big data managed services high on agenda in Australia

The Australian market for big data and analytics support partners is growing strong with global players like IBM, Amazon Web Services, Cloudera, Dell/EMC, Google, Microsoft, SAP and Oracle all vying for a slice of the boom in spending by buyers of big data.

Telsyte research found platforms and managed services top of the shopping lists for organisations embracing big data.

In addition to the multinational options Australia has a growing big data analytics industry with vendors like Contexti, EngineRoom.io and YellowFin offering a range of products and services in the space.

“The local big data services space remains ripe for consolidation with a number of service providers growing quickly in the past 12 months,” Telsyte Managing Director, Foad Fadaghi, says.

For further information on licensing the study or media enquiries contact:

Foad Fadaghi
Managing Director
Tel: +61 2 9235 5851
Twitter: @foadfadaghi
Email: ffadaghi@telsyte.com.au

Rodney Gedda
Senior Analyst
+61 2 9235 5891
Twitter: @rodneygedda
Email: rgedda@telsyte.com.au

Telsyte’s big data and analytics research program provides leading insights into the technologies and services that are re-defining how Australian organisations, including the public sector, deploy and manage big data infrastructure and applications.

Telsyte’s Australian Big Data and Analytics Study 2017 is a comprehensive 98 page report and advisory service offering subscribers:

  • Impact of Big Data on IT priorities and spending of Australian businesses
  • Big data adoption and maturity levels
  • Drivers and inhibitors of Big Data adoption
  • Management of Big Data
  • Big Data adoption and insights across industry sectors including:
    •  Retail
    • Healthcare
    • Banking & finance
    • Insurance
    • ICT
    • Government
  • Impact of Big Data adoption
  • Vendor profiles SWOT analysis, including: SAS, Oracle, Cloudera etc.

In preparing this study, Telsyte used:

  • An online survey of a representative sample of 269 ICT decision makers across Australian organisations with greater than 20 employees.
  • Sampling was conducted on a size of spend weighting basis, with 61 per cent of respondents coming from organisations with greater than 200 employees.
  • Interviews conducted with executives from software vendors, system integrators, hardware and big data software providers, as well as their channel partners.
  • On-going monitoring of local and global market and vendor trends.

About Telsyte

Telsyte delivers strategic insights and advisory services to businesses that are producing, or are impacted by, disruptive technologies. Telsyte publishes studies into emerging consumer and business markets and provides custom research and advisory services. Telsyte is an independent business unit of DXC Technology .

The material in this article is copyright protected and not intended to be altered, copied, distributed or used for any commercial or non-commercial purpose, except for news reporting, comment, criticism, teaching and scholarship.

Windows 10 ‘2-in-1’s set the pace as traditional slate sales slow

Touchscreen desktop computers set to enter the Australian market

SYDNEY, AUSTRALIA – Sales of tablet devices continued to rebound in the second half of 2016 with 1.64 million units sold, according to the Telsyte Australian Tablet Market Study 2017.

The modest half-on-half increase of 2 per cent was facilitated by a boom in convertible ‘2-in-1’ Windows tablet sales which accounted for 27 per cent of all devices sold. Windows has almost overtaken Android (29%) but remains behind the market leader Apple with 44 per cent share.

Media tablet sales.png

Telsyte estimates that Australian sales of Windows tablets grew around 60 per cent half-on-half (2H 2016 vs 2H 2015) while during the same period Android tablet and iPad sales declined 13 per cent, and 9 per cent respectively. Convertible ‘2-in-1’s led the charge with the category now making up 30 per cent of sales, up from 15 per cent in 2H 2015 [1]. 

The latest findings show that Australians are moving significantly away from sub-premium (or low cost) tablets. Telsyte estimates less than 10 per cent of tablets sold in 2H 2016 fall into this category. According to Telsyte’s Australian Digital Consumer Study 2017, around 40 per cent of Australians are willing to pay more for ‘top quality electronics’ as digital devices become central to the consumer lifestyle.

Australian tablet users on average spend around 2 hours per day on their tablets, with primary usage still being at home (over 80%). The time spent on 2-in-1 tablets is more than 3 hours per day and over 30 per cent use them outside of home.

“Tablets are no longer just about media consumption, touchscreen devices are revolutionising the creative experience,” Telsyte Managing Director, Foad Fadaghi, says.

Tablets move beyond the handheld

Telsyte expects the introduction of larger format, desktop touch computers, such as Microsoft’s Surface Studio to boost an otherwise sluggish PC market which has struggled to give users a reason to upgrade. Telsyte estimates that the average replacement cycle for PCs in Australia has now grown to 4.7 years.

Telsyte believes Microsoft and its OEM partners will cater for different segments of this bourgeoning market developing both tabletop and desktop touch interfaces using Windows 10 in various form factors.

Telsyte estimates that by 2021, at least 10 per cent of desktop PCs sold will have touch screen interfaces, with more pervasiveness expected as screen price come down. Currently large format touch screens are more closely aligned to creative professionals, businesses and high end household budgets than the mainstream buyer.

Around 80 per cent of the ICT decision makers in Australia and New Zealand surveyed by Telsyte indicate that they are already buying or interested in purchasing larger format touch screen computers for their organisation.

Tablets accessories boom despite device sales remaining flat

Despite a slowdown in tablet unit sales from the boom years of 2012 to 2013, the market for tablet-related accessories continues to be a profitable category for leading retailers. Telsyte research shows that 71 per cent of tablet users have at some stage purchased some form of accessory for their device, with the top add-ons in 2016 being cases and keyboard-type covers. In addition, sales of pen input or stylus devices featured prominently for owners of 2-in-1 devices.

For further information on the study or media inquiries contact:

Foad Fadaghi
Managing Director
Tel: +61 2 9235 5851
Twitter: @foadfadaghi
Email: ffadaghi@telsyte.com.au

About Telsyte’s Australian Tablet Market Study 2017

Tablet definition:  A computer device consisting of a 7 inch or larger touch screen that can be used in a slate format (not requiring keyboard or mouse). Telsyte’s definitions includes 2-in-1 devices with detachable or foldable keyboard, and tabletop, or reclinable desktop screens that provide a tablet form factor experience.

2-in-1 definition: Primarily refer to laptops that have a touch screen and detachable keyboards or foldable form factor to provide a pure tablet-like experience. Tablets that are known for their versatility and mimic laptop-like experience with keyboards or type covers are also considered as 2-in-1s. E.g. Microsoft Surface tablets, iPad Pro, Samsung Galaxy TabPro S, Google Pixel C, Sony Xperia Z4 Tablet, Toshiba Portege Z20t, or Lenovo Yoga 3 Pro.

In the 2017 study, Telsyte has provided forecasts for desktop touchscreen computers that can be used in a slate format. Please note this excludes blackboard style devices (e.g. Surface hub), or touchscreen laptops that require keyboard and mouse for operation (Telsyte considers these as laptop computers).

[1] Please note Telsyte measures Apple iPad Pro models as 2-in-1s for comparison reasons, due to having a specifically designed Apple keyboard, typically sold together.

Telsyte’s Australian Tablet Market Study 2017 is a comprehensive 113 page report which provides subscribers with:

  • Market sizing, platform and vendor market shares and forecasts
  • End user trends across devices, usage, platforms and accessories
  • Tablet and computer purchase intentions and loyalty
  • Product reviews and insights
  • Tablet audience estimates and strategies for media companies

In preparing this study, Telsyte used:

  • An online survey of a representative sample of Australians 16+ years of age conducted with 1,060 respondents in November 2016.
  • An online survey of a representative sample of Australian & New Zealand CIOs and IT decision makers with 302 respondents completed in August 2016. Organisations had 20-20,000+ or more employees.
  • Financial reports released by mobile carriers, manufacturers, retailers and service providers.
  • Interviews conducted with executives from mobile operators, vendors, retailers, and channel partners.
  • On-going monitoring of local and global market and vendor trends.

Editor’s note:

Telsyte measures sales of devices (“sell out”), not shipments or sales to retailers or carriers (sometimes called “sell-in”). Telsyte believes this is a more accurate measure of performance of products in a marketplace. Telsyte does not rely on disclosure from vendors or general assumptions made for large multinational companies that do not release local market data. Telsyte uses a comprehensive methodology that includes surveys of consumers, discussions with vendors, carriers and their partners, retailers, and financial analysts. In addition, public financial results from manufacturers and carriers are used.  Telsyte tests a wide range of products in real life usage scenarios and conducts satisfaction and repeat purchase surveys with large and representative samples of Australian smart device users. Telsyte is a pioneer in measuring and reporting tablet sales in Australia and has been providing insights on tablet device since 2010.

Please note this study was formerly titled “Australian Media tablet market study”

The material in this article is copyright protected and not intended to be altered, copied, distributed or used for any commercial or non-commercial purpose, except for news reporting, comment, criticism, teaching and scholarship.